Treated unfairly by a casino? We take it up with them.
Withdrawal stuck, winnings voided, a bonus dispute or an account closed without reason: tell us what happened. We send your complaint to the casino, publish it and follow it until it is resolved.
- We forward your complaint to the casino's support team and ask for an answer within 21 days
- Every answer goes on the public timeline, and we email you each update
- Your email address is never published; we confirm it before anything goes out
From your complaint to an answer from the casino
Fill in the form and confirm your email address with the link we send you.
An editor checks the complaint within 2 business days and may ask you for details.
We send it to the casino's support team, ask for an answer and publish it without your email.
Every answer goes on the public timeline and to your inbox. No answer in 21 days: the complaint is marked unresolved.
Before you file a complaint
- Write to the casino's support first and give them a few days to answer.
- Keep screenshots of the cashier, the chat and the emails, with dates.
- Read the bonus terms that applied when the problem started.
- Never send us your password, ID documents or card numbers.
- If gambling is causing harm, stop and call ConnexOntario 1-866-531-2600 or your provincial helpline.
The regulator can also help
Nosy Mag is a news site, not a regulator. For a binding decision, use the complaint process of the body that licenses the casino (named on each review):
- iGaming OntarioOntario-licensed sites
- Kahnawake Gaming CommissionKahnawake licences
- Malta Gaming AuthorityMGA licences
- Curaçao Gaming AuthorityCuraçao licences
About the complaint service
Is it free to file a complaint?
Yes. Nosy Mag does not charge players, does not take a share of any money recovered and does not ask for login details, ID documents or banking information. Never send us passwords or card numbers.
Which complaints do you accept?
Disputes with an online casino or sportsbook that you have already raised with its support team: delayed or refused withdrawals, confiscated winnings, bonus and wagering disputes, verification that drags on, closed accounts, ignored self-exclusion. We do not take complaints about losing at a fair game.
Will my name and email be published?
No. The public page shows only the name you choose (a nickname is fine), your province and the complaint itself after an editor removes personal data. Your email is used only to write to you about this complaint.
Can Nosy Mag force a casino to pay?
No. We are a news site, not a regulator or a court. We forward the complaint to the casino, ask for its side and publish the outcome. Licensed operators usually answer because the complaint is public. For a binding decision, use the complaint process of the casino's regulator listed on its review.
How long does it take?
An editor reviews a confirmed complaint within 2 business days. The casino has 21 days to answer; without an answer the complaint is marked unresolved. When we ask you for details, please reply within 14 days or the complaint is closed.
Why do I have to confirm my email?
It stops fake complaints and lets us reach you when the casino answers. The link in our email works for 72 hours. Check your spam folder if it does not arrive within a few minutes.
Online gambling is for adults: 19+ in most provinces, 18+ in Alberta, Manitoba and Quebec. Set a budget and time limit before you play and use the deposit limits and self-exclusion tools every licensed site offers. Help is free and confidential: ConnexOntario 1-866-531-2600, Gambling Support BC 1-888-795-6111, Alberta Addiction Helpline 1-866-332-2322, Jeu : aide et référence (Quebec) 1-800-461-0140.