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Home / Player complaints / New complaint

Free · Takes about 5 minutes

File a complaint against an online casino

Tell us what happened in your own words. After you confirm your email, an editor reviews the complaint, sends it to the casino and publishes it without your email address.

01The casino Which casino or sportsbook?

Name of the casino

What is the complaint about?

Withdrawal delayed or refusedWinnings confiscated or account balance voidedBonus terms or wagering disputeVerification (KYC) taking too longAccount closed or blockedDeposit not creditedSelf-exclusion or limits ignoredGame malfunctionSomething else

02What happened Short title (10–120 characters, e.g. "Withdrawal of C$850 pending for 3 weeks") Your story (at least 150 characters: dates, amounts, what support told you)

0 / 150 minimum

Amount in dispute (optional)

When did it start? (optional)

Where do you live? (optional) I have already contacted the casino's support about this problem

03About you

Name to show on the complaint (a nickname is fine)

Your email (never published)

The complaint is true to the best of my knowledge, and I have not included passwords, ID documents or card numbers. Nosy Mag may send this complaint to the casino and publish it with my chosen name, without my email address. I am of legal gambling age in my province (19+, or 18+ in Alberta, Manitoba and Quebec).

Website

We email you a link to confirm. Nothing is sent to the casino or published before you confirm and an editor reviews it.

What happens next

Submit and confirm. Fill in the form and confirm your email address with the link we send you.
We review it. An editor checks the complaint within 2 business days and may ask you for details.
We forward and publish. We send it to the casino's support team, ask for an answer and publish it without your email.
Until it is resolved. Every answer goes on the public timeline and to your inbox. No answer in 21 days: the complaint is marked unresolved.

Before you send

Contact the casino's support first.
Keep screenshots and dates.
No passwords, ID or card numbers.

Your email is used only to confirm the complaint and to write to you about it. You can ask us to remove the complaint at any time by replying to our email.

Nosy Mag

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